Course Calendar

The Academy team are pleased to offer a wide range of clinical and non-clinical training courses for staff working in primary care. These sessions are fully funded and accessible to all health board and independent GP practices in Betsi Cadwaladr University Health Board.

Some administrative courses many also be suitable to staff working within independent dental contractors.

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Medical Terminology for Non-Clinical Staff

Start Date
05 Feb, 2026
Qualification
Certificate of attendance
Delivery
Online
Course Length
2x Half Day , 05/02/2026 & 12/02/2026

The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion

Mental Health in Primary Care

Start Date
03 Dec, 2025
Qualification
Certificate of attendance
Delivery
Online
Course Length
2 days, 03/12/2025 & 10/12/2025

2 day course in recognition of the fact that 10% of the population will at any one time be experiencing clinical symptoms of depression and others struggling with anxiety or other common mental health conditions.

Improving the way in which we communicate with and listen to our patients improves outcomes, not only for patients, but also for all health professionals.

Microsoft Excel - Advanced

Qualification
Certificate of attendance
Delivery
Face to face
Course Length
6 1/2 hours

The course reviews the essential features and then focuses the delegates on Excel’s additional and more advanced features for manipulating and analysing data.

Microsoft Excel - Intermediate

Qualification
Certificate of attendance
Delivery
Face to face
Course Length
6 1/2 hours

This course is designed to enhance the skills of experienced Microsoft Excel users.

Microsoft Excel - Introduction

Qualification
Certificate of attendance
Delivery
Face to face
Course Length
6 1/2 Hours

This course has been designed for those who are proficient users of Windows and wish to acquire the essential skills in order to manipulate and present numerical information using Microsoft Excel.

Motivational Interviewing Wales

Start Date
25 Nov, 2025
Qualification
Certificate of attendance
Delivery
Online
Course Length
1 day, 25/11/2025

How much time / resource is spent on explaining to your patient what they should, could and must do to manage their condition? This is the course that will give you the skills to empower your patients to do it for themselves!

The key aim of this workshop is to enable HCA’s and health professionals to improve their motivational interviewing skills in the workplace. The workshop will focus particularly on the principles of RULE and OARS: Resisting, Understanding, Listening and Empowering.

Open Questioning, Affirmation, Reflective Listening and Summary Reflections. Delegates will learn the specific techniques to help the patient and update the professional.

Motivational Interviewing Wales

Start Date
24 Feb, 2026
Qualification
Certificate of attendance
Delivery
Online
Course Length
1 day, 24/02/202

How much time / resource is spent on explaining to your patient what they should, could and must do to manage their condition? This is the course that will give you the skills to empower your patients to do it for themselves!

The key aim of this workshop is to enable HCA’s and health professionals to improve their motivational interviewing skills in the workplace. The workshop will focus particularly on the principles of RULE and OARS: Resisting, Understanding, Listening and Empowering. Open Questioning, Affirmation, Reflective Listening and Summary Reflections. Delegates will learn the specific techniques to help the patient and update the professional.

Non-medical prescribing update

Start Date
01 Apr, 2024
Qualification
CPD Points
Delivery
Online
Course Length
(7.5 hours of education) - 1 month to complete

This course is suitable for any prescriber who would like an update on current issues in prescribing practice. This collaborative learning event will count as 7.5 hours of CPD for your re-validation with preparation study time to be added.

Paediatric Minor Illness

Start Date
04 Nov, 2025
Qualification
Certificate of attendance
Delivery
Online
Course Length
3 days, 04/11/2025, 13/11/2025 & 20/11/2025

This course aims to provide nurses and healthcare professionals in general practice with essential skills for assessing and managing common paediatric minor illnesses. Participants will develop practical skills in history taking, assessments, and diagnosis to safely and effectively manage minor childhood illnesses in a general practice setting.

Recognising the Unwell Patient (Agored Level 3)

Start Date
09 Mar, 2026
Qualification
Certificate of attendance
Delivery
Online
Course Length
Half Day, 09/03/2026

Learners will understand the importance of early recognition of an unwell patient and the role of the healthcare support worker in this process. They will learn to assess an unwell patient, identify 'red flag' physiological presentations and their potential causes, describe levels of urgency in mental health, and utilise tools for patient assessment.

Succession planning

Start Date
10 Dec, 2025
Qualification
Certificate of attendance
Delivery
Online
Course Length
1/2 day, 10/12/2025

Succession planning is an important Key Performance Indicator (KPI) for primary care organisations. It is also important for all organisations, regardless of scale, to appreciate the potential risk of losing key individuals. Therefore, they need to plan, in a managed way, to mitigate that risk.

This workshop gives delegates an increased understanding of the key principles of succession planning, as well as awareness of some practical tools. Delegates gain a toolkit to plan to ensure the sustained, safe, operational effectiveness of their organisation.

There will be opportunities for reflection and peer-to-peer learning as well as the development of personal action plans.

Succession planning

Start Date
03 Feb, 2026
Qualification
Certificate of attendance
Delivery
Online
Course Length
1/2 day, 03/02/2026

Succession planning is an important Key Performance Indicator (KPI) for primary care organisations. It is also important for all organisations, regardless of scale, to appreciate the potential risk of losing key individuals. Therefore, they need to plan, in a managed way, to mitigate that risk.

This workshop gives delegates an increased understanding of the key principles of succession planning, as well as awareness of some practical tools. Delegates gain a toolkit to plan to ensure the sustained, safe, operational effectiveness of their organisation.

There will be opportunities for reflection and peer-to-peer learning as well as the development of personal action plans.

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