Course Calendar
The Academy team are pleased to offer a wide range of clinical and non-clinical training courses for staff working in primary care. These sessions are fully funded and accessible to all health board and independent GP practices in Betsi Cadwaladr University Health Board.
Some administrative courses many also be suitable to staff working within independent dental contractors.
Results
COPD Update
- Start Date
- 01 Apr, 2024
- Qualification
- CPD Points
- Delivery
- Online
- Course Length
- 7.5 hours of education - 1 month to complete
This professional education module aims to give students an update on current developments and guidelines in COPD care. The course provides an overview of current developments in COPD care.
Students will revisit the importance of history taking, and the use of quality assured spirometry and other tests that promote safe and accurate diagnosis. They will learn about updated COPD management guidelines, exploring the evidence base for lifestyle interventions and appropriate drug therapy to reduce the burden and risks associated with COPD. Course materials will promote the use of a structured COPD review to provide effective care for patients at all stages of disease, including acute exacerbation management.
The course has been designed by experienced practising clinicians who share a passion for improving the lives of those with COPD. Learning materials are varied and include guided activities with ongoing assessment and feedback throughout the module. The course content is mapped to nationally recognised standards and professional codes, and successful completion will equip students with the knowledge and skills to improve guideline-based care and further develop their professional practice. This course is therefore ideally suited for both CPD and workforce development purposes.
Coronary Heart Disease Update
- Start Date
- 01 Apr, 2024
- Qualification
- CPD Points
- Delivery
- Online
- Course Length
- 7.5 hours of education - 1 month to complete
This course is suitable for any health care professional working in primary care in the field of coronary heart disease (CHD). It offers an opportunity to review current evidence-based practice and apply this to case studies and real-world practice. This module will count as 7.5 hours of CPD for your revalidation.
Emotional Intelligence and Personal Resilience Wales
- Start Date
- 02 Sept, 2025
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 1/2 day, 02/09/2025
By the end of the workshop, delegates will have an overview of the key elements of Emotional Intelligence as well as the key principles of Personal Resilience.
It will promote an understanding of how, if adopted in the workplace, these approaches could make a real positive difference.
Each delegate will leave the session having drafted a personal action plan.
Exceptional Customer Service Wales
- Start Date
- 09 Sept, 2025
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 1/2 day, 09/09/2025
The aim of this workshop is to enable health and care staff to consistently work towards delivering exceptional customer service, while working under pressure. This will provide an opportunity to enhance their customer service skills in line with patient and resident needs and organisation requirements.
Fine Tune Your Appraisal Skills
- Start Date
- 15 Oct, 2025
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 1/2 day, 15/10/2025
Appraisal is a considerable investment in terms of time and resources for practices. This interactive workshop will provide managers with the skills and tools to reinvigorate their process to ensure that it achieves tangible objectives.
The workshop will provide guidance and paperwork to support the creation of appraisals, including team-based appraisal and using a 360° approach.
Fine Tune Your Appraisal Skills
- Start Date
- 17 Mar, 2026
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 1/2 day, 17/03/2026
Appraisal is a considerable investment in terms of time and resources for practices. This interactive workshop will provide managers with the skills and tools to reinvigorate their process to ensure that it achieves tangible objectives.
The workshop will provide guidance and paperwork to support the creation of appraisals, including team-based appraisal and using a 360° approach.
Gynaecology Assessment & Examination
- Start Date
- 23 Sept, 2025
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 2 days, 23/09/2025 & 30/09/2025
The Gynaecology Assessment and Examination course covers the essentials of gynaecological health, including common gynaecological conditions, and their symptoms, diagnosis, and management. It aims to empower practice nurses with the essential knowledge and skills for competent and compassionate gynaecological care in primary care.
Handling Difficult Conversations
- Start Date
- 08 Oct, 2025
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- Half Day, 08/10/2025
The aim of this workshop is to provide delegates with the skills to deal with difficult people and difficult conversations in the workplace. These may be patients, residents, colleagues or other people they meet in work situations.
By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations.
Heart Failure Foundation
- Start Date
- 01 Apr, 2024
- Qualification
- CPD Points
- Delivery
- Online
- Course Length
- 7.5 hours of education - 1 month to complete
This course is aimed at providing easily accessible, up to date, information on the key issues in heart failure. You will be led through a series of topics that form the foundation of heart failure management, ranging from how to ensure an accurate diagnosis through to tips on self-management and the use of the most appropriate medication regimes.
A carefully designed programme of presentations and guided activities will enhance your learning experience supported with opportunities to assess your progress with the use of the ‘knowledge check’ activities at the end of each section.
The course has been developed by an experienced heart failure clinician dedicated to improving patient care through research and education. By participating in this course, you will enhance your knowledge and skills in heart failure management and strengthen the evidence-based care you provide to this patient group.
Heart Failure Update
- Start Date
- 01 Apr, 2024
- Qualification
- CPD Points
- Delivery
- Online
- Course Length
- 7.5 hours of education - 1 month to complete
This update course is aimed at healthcare professionals with a working knowledge of the management of heart failure who wish to refresh their knowledge and skills. It is based on the latest available evidence and ensures the student is informed of current best practice and recent advances.
You will be led through a series of topics to give you the opportunity to review and develop your current knowledge and skills. These will include ensuring an accurate diagnosis through to the rationale for the complex pharmacological and non-pharmacological management options.
A carefully designed programme of presentations and guided activities will enhance your learning experience supported with opportunities to assess your progress with the use of the ‘knowledge check’ activities at the end of each section.
How to Deal with Violent and Aggressive Patients
- Start Date
- 26 Nov, 2025
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 1/2 day, 26/11/2025
This workshop provides operational front line staff in Primary Care with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.
It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance.
How to deal with violent and aggressive patients
- Start Date
- 10 Mar, 2026
- Qualification
- Certificate of attendance
- Delivery
- Online
- Course Length
- 1/2 day, 10/03/2026
This workshop provides operational front line staff in Primary Care with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.
It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance.